سياسة الاستبدال والإسترجاع

Return and Exchange Policy - Al Shareef Store Dear Customer, at Al Shareef Store, we strive to provide the best shopping experience through distinguished local and international shipping services at competitive prices and high delivery speed. We also ensure to facilitate the return and exchange procedures to guarantee your full satisfaction, in accordance with the conditions outlined below. Order Preparation Process: Preparation: Once your order is received, it is reviewed and carefully prepared based on your selections. Then, it is packaged to ensure it arrives in the best condition. This process usually takes 24 hours on working days. Shipping and Delivery: Within Riyadh: Delivery is within 24 hours on working days. Local Shipping: Delivery is within 1 to 4 working days. International Shipping: The delivery time depends on the destination of the order. Return and Exchange Conditions: Eligible Cases for Return or Exchange: Returns or exchanges are accepted if there is a manufacturing defect or damage in the product not caused by misuse or improper installation. The product is replaced with a similar product, and if unavailable, it is replaced with another product of the same value. Products Not Eligible for Return: Products purchased through installment services can only be exchanged, not returned. Return Period: Returns can be requested within 3 days from the date of receipt, provided the product is in its original condition and packaging. Fees: The customer bears the cost of shipping both ways when requesting an exchange. Shipping and electronic payment fees are deducted from the refunded amount when requesting a return. Inspection and Procedure: After the product arrives at our warehouses, it is inspected to ensure it complies with the return and exchange conditions. Upon approval of the return, the amount is refunded within 3 to 10 working days. Important Notes: We are committed to providing a comfortable and smooth shopping experience and ensuring your satisfaction with our services. For any additional inquiries, you can contact the Al Shareef Store customer service team. Thank you for your trust in us, and we wish you an enjoyable shopping experience!